Frequently Asked Questions

Shipping and Damages.

Please double-check that your shipping address is correct before you submit your order. If you discover your shipping address is incorrect, email hi@domoink.com as soon as possible so it can be updated. Once the order has been shipped, the address cannot be changed. DomoINK is not responsible for packages sent to a wrong address inputed by the buyer.

 

If your package is returned to sender because of an incorrect address, we will be happy to resend, you just have to recover the reshipment cost. Because each item is printed to order, you are not eligible for a refund for a shipment returned to sender unless the order is damaged in transit. 

Processing and Delivery Times.

Processing Time

Processing time is the time it takes to prepare your order to ship. You will receive a notification via email or text message when your order ships out.

  • 2-8 business days for US and International orders

  • Processing time for purchases made during sales will be closer to 8 business days. 

 

Delivery Time

Delivery time is the time it takes for your order to arrive AFTER you receive a notification that your order has been shipped. 

  • 3-8 business days in the US, 6-10 business days in Canada, 5-20 business days international. 

COVID-19

CARRIER DELAYS: Due to overwhelming volume and the effects of COVID-19, mail carriers are currently experiencing delays that impact package tracking information and extend delivery times. We apologize for any inconvenience these delays may cause and ask that you remain patient and allow 7-10 business days for your tracking information to update once you are notified of shipment.

Returns and Exchanges.

ALL SALES ARE FINAL.

We accept returns for refund or exchange, for items damaged in transit.

Every product is printed to order from partner facilities in locations across the globe, so refunds or exchanges are not offered at this time for undamaged orders.  

If your product is received damaged, or you receive the wrong order, please email hi@domoink.com within 7 days of delivery with your order number and a photo of the damage, and we will be happy to arrange a replacement for you promptly. If a replacement is not available, we will refund the full purchase price of your item.

I apologize in advance for any order damages and my team and I will work to resolve any issues as quickly as possible. 

Blemishes.

Many of my illustrations feature a distressed texture, marker, and gouache-style paint brush strokes. These are intentional stylistic choices I use in my artwork. Sometimes customers mistake them as “blemishes” or “smudges." Make sure to review the artwork on my site or social media @snoopdoggydom to see my art style and make sure its something you want before purchasing.

Other Questions 

Please feel free to contact about any issues or concerns you have about your order. I appreciate your support and I’m here to help at any time.